First time logins to SOARFIN (or connections after several days without connecting to SOARFIN) from a specific computer seem to connect in a few seconds. However, subsequent logins from the same computer may take as long as 3 minutes for the login to complete.
These issues became apparent after an upgrade to the software technology that drives the SOARFIN application. The upgrade was necessary to begin implementation of the widely anticipated SOARFIN Grants application. Unfortunately, these issues were not identified in the testing phase of the project.
The issues were reported to our software technology vendor on May 26, 2005. Since that time, iTech has been working with the vendor's technical support team to resolve these issues. However, the complexity of the new technology software and the hardware/network configurations unique to Southern Miss has made it very difficult to identify where the exact problem lies.
This upgrade has put Southern Miss on the "bleeding edge" of this new software technology. To date, the vendor's technical support team has not been able to identify the problem. We will continue to work with their technical support team until this issue is resolved. We appreciate your patience.
If you have any questions regarding SOARFIN issues, Email: pshelp@usm.edu
EMAIL Southern Miss is experiencing sporadic problems with our Email service. We are working with our Email system vendor to determine and correct the problem and will have service return to normal as quickly as possible. We appreciate your patience.
If you have any questions, please contact the iTech Help Desk at (601) 266-4357.